Cancellation Policy

Spinoff Moving Company values mutually trustful and ethical relationship. For many years we did not charge reservation deposit, and simply required a common courtesy on the customers’ behalf to give us advanced notice of cancellation or re-scheduling. Unfortunately, in the past several months we have experienced a sharp rise in the last minute cancellations and even “no-shows”. Spinoff Moving Company is not different from many other small businesses in California, and has certain expenses associated with last-minute cancellations. Lost opportunities, paid wages, fuel and vehicles amortization - are all examples of the losses that we experience when customers chose not to move in the last minute or don’t open the door upon arrival. Unfortunately, after analyzing our losses we came to the conclusion that we cannot continue absorbing these expenses, and created a Refundable Reservation Deposit to ensure that we are protected against these losses. Please carefully review our Reservation Deposit, Cancellation, Re-Scheduling and “No-show” policies below to familiarize yourself with it:

Reservation Deposit – Is required for each move. After a reservation request is received, our agent will e-mail you a deposit invoice to submit a one-time payment in order to secure your moving date. Deposit amount will depend on the complexity of move, and the number of movers ordered. Deposits are fully refundable, as long as cancellation notice is submitted in writing 72 hours before the actual move.

Cancellations – In order to receive a full refund of you reservation deposit please submit a cancellation request in writing by using our simple electronic contact form at least 72 hours before the actual moving date.

Re-Scheduling – We strive to provide flexibility to our customers. Re-scheduling requests are honored only after a telephone conversation with our agents at least 72 hours before the move, and subject to crew availability and pricing changes.

“No Show” and Last Minute Cancellation Policy – Once you submit the moving reservation you expect the professional movers to be on time to move you. Once we collect the reservation deposit, we commit our movers to serve you and expect the customers to meet them. In the event our movers are not met at your doorsteps, or you decide to cancel last minute due to any circumstances not related to us, the amount of minimally required 3 hours of service time will be billed to your credit card.

3,832

Moves a Year

268

Gun Safes Moved

17,129

Happy Customers

53

Employees

What Makes Spinoff Movers Different?

We've built our company with focus on age-old traditions of service excellence, responsibility and accointability.

affordable movers
Upfront Pricing

With competitive rates, free wrapping supplies, and no hidden charges, it's little wonder we're the top movers in Malibu.

professional movers
Expert Movers

Each of our moving crew members is proficient and well-trained with a focus on safety, respect, and first-class customer service.

reliable movers
Reliable Service

We are dedicated to each and all of our customers, and once you reserve a move with us, rest assured we will arrive on time.

licensed movers
Licensed Movers

We are a licensed and insured company, giving you protection and peace of mind. We take pride in our solid reputation!

local movers
Local Movers

We are based in Malibu and employ locals who know the area, so we can assure you your crew will be punctual and reliable.

friendly movers
Dedicated Service

Our fabulous office staff is readily available to answer all of the questions and concerns pertaining your upcoming move.

Call us at (424) 781-9977 or use the online form to get a quote

Wonder what's included in the price?

Most of the necessary moving supplies are included in our hourly rates, leaving no space for the hidden fees

moving truck
Moving Truck

We use 20ft and 26ft trucks and they're all liftgate-enabled

Skilled movers
Skilled Movers

Your assigned crew will work hard to ensure a seamless move

Moving Dollies
Moving Equipment

We've got it all: straps, dollies, hand trucks, and speedpacks

moving blankets
Moving Blankets

You'll get 30-50 moving blankets to prevent furniture damage

free plastic wrap
Shrink Wrap

You won't pay any extra for packing tape or plastic shrink wrap

wardrobe boxes
Wardrobe Boxes

We include 4-8 wardrobe boxes in the cost of every single move

Tools
Power Tools

With the right hand tools, disassembling IKEA furniture is easy

fuel
Fuel and Miliage

We don't add fees for truck, fuel, or mileage like others

moving insurance
Basic Insurance

Basic insurance is included with each of the order

What Our Customers Are Saying

We will work hard, and make sure that you are 100% satisfied!

Our Location

Spinoff Moving & Storage

22135 Pacific Coast Hwy,

Malibu, CA 90265

Quick Contacts

Phone: (424) 781-9977

Fax: (424) 780-9977

info@spinasmovingandstorage.com

Working Hours

Mon-Fri: 8AM - 6:00PM

Saturday: 8AM - 5:00PM

Sunday: 8AM - 4:00PM